1.-TERMS OF SALE
1.- Bank transfer. In this case, at the end of the purchase, you must choose the form of payment Bank Transfer, where you will find the data to make the transfer. The order will not start processing and confirmation until the payment of the amount has been confirmed. Any commission for management is borne by the client. The term established in this case is 48 to 72 hours.
2.- Credit card (Visa, AMEX, MasterCard) To make payment by credit card is not necessary to have a PAY PAL account, option With the payment gateway, you will carry out your transaction directly and safely with your bank, OGVB in no case has access to or stores any type of personal banking data.
3.- Pay-Pal If you choose this form of payment simply fill in your information.
Particularities of the payment system and corresponding surcharges:
1.- Payments with VISA, bank transfer, PAY PAL and store collection do not have any surcharge for the payment system indicated.
2.- Orders by bank transfer will not be processed until receipt of proof of payment, either by fax or e-mail.
All products sold by OGVB enjoy a guarantee that lasts two years from the date of receipt of the article. This warranty is limited in any case to manufacturing defects, and may never be applied if the deterioration of the article is a consequence of its use or negligence on the part of the end user. The technical assessment of the manufacturing defect will be made by the manufacturer himself, who will determine if it is subject to a guarantee. However, only if the defect or lack of conformity of the product is manifested during the first six months, it is understood that the ruling already existed when the product was delivered, unless it is proven otherwise or when this presumption is incompatible with the nature of the product. product or the nature of the lack of conformity. If the lack of conformity manifests itself after those first six months, we will receive your product and send it to the corresponding technical service for review. In the event that the technical service resolves that the defect is not of origin, it will be up to the buyer to prove otherwise so that the defect or lack of conformity is covered by the legal guarantee. In any case, the cost of transportation, telephone, postcards, etc. will be borne by the buyer. that may originate to make your guarantee effective.
Availability of articles:
While the intention is to have all the items in stock, it may be the case that at some point it is not possible to immediately send one or some of the items. In this case, the buyer will be warned of the incident giving him an estimated date for the delivery of the item (s) purchased in the virtual store, as well as the possibility if he wishes to desist from the order. There is the possibility that for reasons unrelated to the will of the administration of the virtual store, some items suffer modifications in design or colors. Even so, consumers of optics products will always have a period of 14 days to exercise their right of withdrawal on the order placed. Claims: No liability will be accepted for damages (including those caused during transport) or failures in the operation of the products unless the buyer notifies via mail, e-mail: firstname.lastname@example.org during the following 48 hours upon receipt of the order. This period of time could be increased only in case the manufacturer of the product specified it in his change policy. No claims will be accepted nor will there be a liability for products that differ in quantity or specifications of the contents in the order unless the buyer notifies via e-mail before 14 days after the date of receipt of the same. Therefore, if upon receipt of the order the packaging appears to be in poor condition, and there is a possibility that the order has deteriorated during shipment, we recommend that you do not accept it.
Conflicts and mediation: In the event of a conflict arising as a result of purchases that do not reach a successful conclusion. OGVB would channel the possible complaints and observations of buyers to achieve the prompt resolution of any type of incident, recommending in the event that this is not possible, the mediation of Arbitrage de Consum, or alternatively, submitting the dispute to the Courts and Courts of Barcelona as competent jurisdiction for disputes arising from transactions carried out through this virtual store.
If at the time of receiving your order you are not satisfied, you have a period of 14 days, counting from the date of receipt to exercise and carry out the right of return. To make your return, send us an e-mail, through the following address: email@example.com To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method made by the customer. The sale price of the product will be paid, excluding the shipping cost caused by the customer. In accordance with the legislation in force, the purchase of articles by electronic commerce offers the buyer the same guarantees that are applied to the off-line purchase, for which the purchase of articles in the network is subject to these same rights and obligations. Likewise, the buyer is always entitled to a receipt made against the amount and explicit conformity of their purchase. In addition, the charge to the user’s account can only be made at the time it receives the receipt and not before. They must include all the company’s data, as well as the costs of the operation and the services for which it has been paid. In the event that during the purchase process there is an incident that makes your purchase is not satisfactory, please communicate it by e-mail or by telephone to the number 93 4548647 in order to improve the service that is being offered.
During the 24-48 hours following receipt of an order, the confirmation of the request is made. On weekends and holidays, orders are not confirmed. Once the order is confirmed, the situation of the product in our stock will be studied. In times of great demand, it is possible that the delivery time exceeds the established. If so, we will contact you to establish a new delivery date. It must be borne in mind that the placing of an order does not necessarily imply that it is finally processed, since the effective management of orders will only take place once the payment is confirmed, a process that requires between 48 and 72 hours. The shipment will be made between 3 and 7 working days, after confirmation of payment. If after the waiting period for the effective confirmation of the payment of the orders have not been satisfied, the orders may be dismissed. As a result of a delay in payment by transfer, we recommend you send a contact form indicating the reference of the order and a description of the incident. B) Shipping rates When shipping the products purchased in the virtual store of Optica Gran Via Barcelona, the following rates will be applied according to the different possible delivery areas:
Spain Peninsula: € 6
Balearic Islands: € 9.00
Canary Islands: € 16.00
Ceuta, Melilla: € 16.00
EUROPA – Shipping costs € 20
– These prices correspond to the amount of transport of unit packages weighing less than 1 kg.
– These prices may increase depending on surcharges concerning payment system such as insurance or others.
– In higher purchases, the shipping can be free depending on promotions or offers.
– These prices may change without prior notice. Customs Management DUA: Shipments to destinations outside the European Union (EU), Canary Islands, Ceuta or Melilla may be subject to certain information requirements and customs procedures prior to departure (export) according to current customs legislation, mainly for reasons of international security. These information requirements allow to speed up the customs procedures at the destination and have a greater traceability of our shipments. DDP, duties and customs duties paid: The exported goods may be subject to certain customs duties and taxes depending on the content, value and other factors in the legally admissible cases. These amounts will be required to the consignee of the shipment (the importer) to be able to proceed with the release of the pending shipments of customs processing. C) Transportation and deliveries The transportation of the items purchased in the online store will be made through the companies ASM, MRW, DHL or FedEX, and in those cases where it would be excessively expensive, by registered mail of the Public Postal Service. Transit times vary according to the destination and most appropriate shipping system, varying from 1 to 7 days depending on the area. The transit of a shipment by certified mail may take approximately two weeks. In times of high demand, it is possible that this period is exceeded. If this were the case, the buyer would be notified to agree on a new delivery date. In any case, the order confirmation will be effective two or three days after the payment date (necessary to confirm the deposit account except in cases of cash on delivery). For deliveries, the transport agency will contact the buyer to specify the day and time at the address indicated when placing the order. The final invoice for the value of the purchase is incorporated into the package that is finally delivered to the customer.